: $39,890.00 - $60,470.00 /year *

Employment Type

: Full-Time


: Facility Maintenance


Heidler, Inc. is looking for a Full-Time Service Manager. This position reports to the Business Manager, supervises multiple office staff and coordinates with senior technicians and division supervisors to oversee field employees as necessary.


Heidler, Inc. is a plumbing, heating, & cooling contractor, operating continuously for 72 yrs in the same location. We are The Capital Gazette Readers Choice 'Best Plumber in Annapolis' Award Winners 2010-2020, & 'Best HVAC Contractor in Annapolis' Award Winner 2020. Heidler, Inc. has won the Angie's List Super Service Award 2007-2020, & maintains a 4.9/5 star review rating by customers through Nearby Now. We have been serving our community with excellence since 1947, & take pride that our employees uphold the same values of exceptional customer service.

Job Requirements:

Duties may include but not be limited to the following:

  • Addressing priority/urgent customer service issues
  • Customer Relationship/Account Management, including reviewing customer feedback with field, office, and management staff
  • Accounts Receivable invoicing, financial reporting, & month-end closing
  • Register Equipment Warranties & Apply for Energy & Manufacturer Rebates
  • Scheduling inbound calls
  • Dispatching/Debriefing with plumbing & HVAC technicians
  • Generating Correspondence & Proposals
  • Maintenance of OSHA Log and safety files
  • Maintenance of employee files
  • Provide certificates of insurance, licenses or W9 s
  • Maintain subcontractor files
  • Obtain Trade Permits / Parking Reservations, & Miss Utility Locates
  • Manage Extended Warranty Program (Purchases, Claims, etc.)

BENEFITS: Medical/Dental/Vision Insurance, AFLAC, 401(k), PTO, Paid Holidays, Verizon Wireless Discount.

Preference will be given to candidates with experience/knowledge of plumbing/HVAC or other construction/remodel backgrounds and with supervisory/management experience. Must be able to pass background check and drug/alcohol screening. Must be available to work 8am-4:30pm with overtime as necessary.

Associated topics: community, lead, manager, manager iv, manager facilities, office manager, resident, senior care, supervise, supervisory * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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