• Hamstra Heating & Cooling
  • Manufacturing
  • Full-Time

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Job Title: Service Technician - Level II

Pay Scale: $20 - $26 per Hour

FSLA Status: Non-Exempt

Work Hours: 8:00 am to 5:00 pm (Winter), Staggered Shift (Summer), Alternating on-call schedule to cover 24/7 emergency service, some weekends and evenings

Primary Job Function:

The Service Technician Level II performs diagnostic and troubleshooting on residential and light commercial heating and air conditioning systems. Present repair and replacement options to customer. Perform preventative maintenance and repairs according to company standards, providing the customer with a high-quality experience.

Reports to: Service Technician Manager

Required Qualifications:

* Must meet all Required Qualifications of Service Technician Apprentice & Level I
* Required NATE Certifications: Core, Gas Furnace, and Heat Pump & A/C Certification
* EPA Certification: Type I & II or Universal
* Demonstrate willingness to invest time in service training seminars and classes
* Have all required tools from provided list
* Demonstrate ability to clearly communicate with customers regarding diagnosing symptoms, explaining options for repair or replacement
* Ability to follow and adhere to company safety program
* Demonstrate willingness to accept increased responsibility in leadership role
* Ability to work under extreme heat conditions

Daily, Weekly, Monthly, Yearly Duties:

* Self-driven and motivated to complete tasks within the designated time frame, while achieving an acceptable level in quality of workmanship
* Attend all department meetings and training sessions
* Maintain adequate vehicle parts stock levels
* Actively support and promote the Hamstra mission and values
* Adhere to policies regarding operating a company vehicle, inspections, maintenance, etc.
* Develop knowledge in electrical & refrigeration principles; testing devices; read & interpret wiring diagrams & blueprints; building codes; and air balancing principles and techniques
* Purchase required tools as listed on Service Technician Apprentice & Level I
* Inform customer of replacement options following company guidelines
* Inform and educate customers on additional products and services offered through Hamstra
* Complete service repairs and preventative maintenance on a wide variety of residential and light commercial equipment without supervision
* Develop communication skills when interacting with customers regarding new/renewal maintenance agreement program information
* Collection of fees for services
* Complete all service related documents properly
* Maintain professional appearance and attitude at all times

Key Performance Indicators:

Certain key business indicators that measure the effectiveness of the Service Technician Level II position. These include but are not limited to the following:

* Call Back Ratio: < 1.75%
* CSC Maintenance Plan Conversion Ratio: > 25%
* Client Review Requests: 15 or more
* Revenue per Hour: $150.00 or Higher
* Receive a minimum of 90% audit to good on 6S Inspection
* Attendance: 0 Unexcused absences or tardiness
* Enroll in (3) HVAC course and/or in-house training program

Position Benefits:

Company provided benefits for this Position are as follows:

* Company provided internal and external training
* Company vehicle
* Company furnished uniforms
* Company provided PPE
* Competitive industry wages
* Select company provided tools
* Company provided Medical, Dental, Disability, and Life Insurance
* Personal Time Off
* Paid Holidays
* Access to Company Fitness Center


Associated topics: air, air conditioning, environmental, gas, heat, hvac r, insulation, refrigeration, thermograph, ventilation

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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