Delivery Service Technician II - Austin, TX at Amazon

Employment Type

: Full-Time

Industry

: Manufacturing



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Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide 'white glove,' last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:

A Delivery Service Technician II is a more
experienced or skilled DST I. A DST II is
responsible for the delivery and assembly of, among other things, consumer and
office products such as furniture, backyard playsets, appliances, grills, TV
mounts, exercise and other products or equipment ( Products ) at customers
homes or businesses while delivering the ultimate customer service ( white
glove ) experience. The Products a DST
II delivers and assembles may be more complex or advanced than what a DST I handles. The DST II is responsible for being
customer-facing and ensuring the customer s overall satisfaction with the
delivery and assembly.

Essential and Primary Functions:
  • Drive a delivery truck, cargo or sprinter van,
    and follow a time schedule.
  • Ability to manage and record inventory movements
    within a warehouse setting.
  • Safely load and unload the delivery vehicle with
    a dolly or hand truck and use blankets or packing to prevent damage to the
    Product, delivery vehicle, or customer s home.
  • Unbox and assemble a variety of Products based on
    instruction manuals, blueprint specifications, parts lists, and drawings.
  • Take
    precise measurements to ensure accurate fit of Products in the customer s home.
  • Collect proof of delivery, printed or digital
    signatures from the customer on required forms.
  • Collect non-cash payments from customers, if
    applicable, via payment application.
  • Accurately and thoroughly complete required printed
    or digital logs and reports.
  • Keep
    a clean and tidy work area at the customer s home, including wearing booties
    inside the home, post-assembly removal of packing materials and debris from the
    customer s home.
  • Must
    be able to meet the required physical demands listed below, including but not
    limited to, lifting and moving up to 50-200 pounds on a regular basis with the
    help of a lifting partner or a dolly.
  • Responsible
    for serving as the customer s primary point-of-contact during delivery and assembly
    and ensuring the customer experience is second-to-none.
Other Functions:
  • Communicate
    well with customers, employees, and various company departments.
  • Must
    be team-oriented and work well with others.
  • Must
    be able to work with minimal supervision and in accordance with all safety standards.
  • Needs to be self-motivated.
  • Ability
    to use reason and judgment to solve any problems or issues that may arise.
  • Must
    maintain superior customer service, professionalism and a positive attitude to
    ensure the highest level of customer satisfaction.
  • Inspect
    delivery vehicle pre- and post-service trips to ensure it is clean and organized
    and monitor its maintenance and repair in accordance with company policy.
  • Meet
    all company and industry safety requirements.
  • Place
    orders for supplies.
  • Performs other job-related duties as required by
    business needs.
Goodman Networks considers applicants for all positions
without regard to race, color, religion, creed, gender, national origin, age,
disability, genetic information, marital or veteran status, or any other
legally protected status.

Minimum Job Requirements:
  • At least 21 years of age and legally able to work
    in the United States.
  • 1-year experience in similar white glove
    customer service functions.
Knowledge, Skills and Abilities:
  • Advanced knowledge of hand tools
    and power tools.
  • Basic computer skills (e-mail, mobile
    apps) and experience operating mobile devices.
  • Available to work a flexible
    work schedule (weekends / holidays / evenings).
  • Able to work in fast paced fluid
    environment.
  • Reliable attendance record: on
    time every day required.
  • Ability to maintain confidentiality of customer
    purchases or records.

Certificates, Licenses, Registration
and Requirements:
  • Must
    possess a valid driver s license.
  • Must possess appropriate licenses such as low
    voltage, HVAC, plumbing, as well as other required licensing depending on the
    Product being installed.
Physical Demands:
  • Must be able to
    lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple
    times a day, with help of a lifting partner or dolly multiple times a day.
  • Must be able to work 8-10-hour
    days and perform repetitive bending and twisting motions.
  • Must be able
    to push/pull and lift at or above chest level.
  • Must be able
    to climb in and out of the cab and box truck and move equipment up and
    down staircases.
  • Must be able
    to consistently perform firm hand grips of >50lbs.
  • Physical ability
    to perform tasks that may require prolonged standing, sitting, and other
    activities necessary to perform job duties.
  • Ability to drive
    a cargo van or 14 -26 straight truck and potentially operate a lift gate.
  • Comfortable
    working outdoors in all types of weather conditions.
Apply by emailing your resume to ...@goodmannetworks.com
#ZR

Apply Now
Associated topics: automotive, breakdown, calibrate, customer service, equipment, mechanical, millwright, service technician, troubleshoot, upgrade

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