HVAC Service Manager

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Since 1957, Airefco (a family-owned company) has been providing the best products and solutions to for our customer's HVAC needs throughout the Northwest. In aggregate, our staff has several hundred years of deep and varied experience in our industry; and, therefore, has the knowledge to make sure our customers have the right solution to their HVAC and business needs. We are committed to the highest standards of integrity, product knowledge, professionalism and customer service.

Our association with Carrier and Bryant over these years has meant that we are aligned with and are providing the best products available. Dr. Willis Carrier not only was the inventor of modern air conditioning, he also left a legacy that is still in place with Carrier and its distribution partners to continually ?obsolete their greatest triumphs?. This is reflected in the industry leading level of resources that the Carrier and Bryant brands commit to research and development every year to make sure that we all have the most innovative, efficient and highest quality equipment in the industry.

POSITION SUMMARY: Providing technical expertise and training necessary to ensure that Airefco customer products are properly installed and serviced.

ESSENTIAL FUNCTIONS:
1. Provide technical support on equipment and parts to both internal and external customers.

2. Responsible for in-house and field reworks and equipment modification supervision.

3. Provide training and/or individual counseling with Dealer Principles and personnel in the areas needed to improve their performance to meet acceptable standards.

4. Providing customer technical support and problem solving for specific customer applications, including visiting job sites.

5. Negotiate customer concessions with Carrier.

6. Provide customer complaint resolution. This includes Siebel complaints filed with Carrier.

7. Provide warranty department support.

8. Ensure that all documentation is complete and entered into the computer and Carrier based systems such as Service Bench.

9. Work with other Airefco Service Managers in providing the highest level of tech support excellence.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

1. Two-year technical degree or equivalent work experience.

2. Three years HVAC work experience (five years HVAC experience without technical degree).

3. Demonstrated teaching ability. Must be able to develop classes and present to participants.

4. Strong listening, verbal, written, and interpersonal skills.

5. Must have strong telephone skills with the ability to troubleshoot and guide technician in the field.

6. Experience with MS Office: Word, Excel & Outlook

7. Solid decision-making skills.

8. Experience with MS Office: Word, Excel & Outlook

Our organization maintains a drug-free workplace. Except where prohibited by state law, all offers of employment are conditioned upon successful passing of a drug test and background check.
Associated topics: air conditioning, cooling, duct, ductwork, heating, hvac, hvacr, mechanical, refrigeration, ventilation

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